Privacy Policy
Your privacy is important to us. This policy explains how Pacific Play Expo 2026 collects, uses, and protects your personal information.
Last Updated: December 2024
Information We Collect
Personal Information
When you register for Pacific Play Expo 2026, subscribe to our newsletter, or contact us, we may collect the following personal information:
- Name and contact information (email address, phone number)
- Demographic information (age, location, gaming preferences)
- Professional information (company, job title, industry role)
- Payment information (for ticket purchases and registrations)
- Event participation data (attendance, workshop selections)
Automatically Collected Information
We automatically collect certain information when you visit our website and use our services:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on our site
- Referral sources and search terms used
- Cookies and similar tracking technologies
How We Use Your Information
Event Management
- Process registrations and ticket sales
- Send event updates and important notifications
- Manage exhibition and tournament participation
- Provide customer support and assistance
Marketing & Communications
- Send newsletters and promotional materials
- Announce new features and upcoming events
- Conduct surveys and gather feedback
- Personalize your expo experience
Analytics & Improvement
- Analyze website usage and performance
- Improve our services and user experience
- Monitor security and prevent fraud
- Generate statistical reports and insights
Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and court orders
- Protect our rights and intellectual property
- Ensure safety and security of participants
Information Sharing
Important Notice
We do not sell, trade, or rent your personal information to third parties. We only share your information in the specific circumstances outlined below.
Service Providers
We may share information with trusted third-party service providers who help us operate our website, process payments, send emails, or conduct business operations. These providers are bound by confidentiality agreements.
Event Partners
With your consent, we may share your information with sponsors, exhibitors, and other event partners who may provide you with relevant offers or services related to gaming and technology.
Legal Requirements
We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and improve our services.
Managing Cookies
You can control and delete cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website. Our cookie consent banner allows you to customize your cookie preferences.
Your Privacy Rights
Access Your Data
Request a copy of the personal information we have about you.
Correct Information
Update or correct any inaccurate personal information.
Delete Your Data
Request deletion of your personal information, subject to legal requirements.
Opt-Out
Unsubscribe from marketing communications at any time.
Data Portability
Receive your data in a structured, machine-readable format.
File a Complaint
Contact privacy authorities if you have concerns about our practices.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days and may need to verify your identity before processing your request.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Encryption
All data transmissions are protected using SSL/TLS encryption
Access Controls
Limited access to personal data on a need-to-know basis
Regular Audits
Periodic security assessments and vulnerability testing
Staff Training
Regular privacy and security training for all employees
Data Backup
Secure backup systems with regular recovery testing
Incident Response
Comprehensive plan for addressing security breaches
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Post the updated policy on our website with a new "Last Updated" date
- Send notification emails to registered users about material changes
- Provide prominent notice on our website for a reasonable period
- Request new consent where required by applicable law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Information
Privacy Officer
Pacific Play Expo Privacy Department
1055 Canada Place, Vancouver, BC
Canada V6C 0C3
Response Time
We aim to respond to all privacy inquiries within 5 business days. Complex requests may require up to 30 days as permitted by law.
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